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~person:"Grewal, Dhruv"
~person:"Gustafsson, Anders"
~person:"Lusk, Jayson L."
~person:"Wu, Luorong"
~subject:"Service quality"
~subject:"Social Web"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Service quality
Social Web
Consumer behaviour
196
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196
Beziehungsmarketing
33
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33
Relationship marketing
33
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28
Retail trade
28
Customer satisfaction
27
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25
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25
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24
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Grewal, Dhruv
Gustafsson, Anders
Lusk, Jayson L.
Wu, Luorong
Han, Heesup
32
Mattila, Anna S.
27
Filieri, Raffaele
22
Hollebeek, Linda D.
20
Prentice, Catherine
20
Loureiro, Sandra Maria Correia
18
Bilgihan, Anil
17
Dwivedi, Yogesh Kumar
16
Balaji, M. S.
15
Flavián Blanco, Carlos
15
Law, Chun Hung Roberts
15
Line, Nathaniel D.
15
Quach, Sara
15
McColl-Kennedy, Janet R.
14
Rather, Raouf Ahmad
14
Rita, Paulo
14
Jang, Soocheong
13
Carlson, Jamie
12
Casaló, Luis V.
12
Gong, Taeshik
12
Gursoy, Dogan
12
Hanks, Lydia
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Fernandes, Teresa
11
Park, Jungkun
11
Wong, IpKin Anthony
11
Füller, Johann
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Sparks, Beverley
10
Sreejesh, S.
10
Thaichon, Park
10
Xu, Xun
10
Amin, Muslim
9
Ding Hooi Ting
9
Kumar, Jitender
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Journal of retailing
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Journal of service management
3
Psychology & marketing
3
International journal of hospitality management
2
Journal of marketing research
2
Journal of the Academy of Marketing Science
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The journal of services marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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ECONIS (ZBW)
35
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1
Metaverse marketing : how the metaverse will shape the future of consumer research and practice
Dwivedi, Yogesh Kumar
;
Hughes, David Laurie
;
Wang, Yichuan
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 750-776
Persistent link: https://www.econbiz.de/10014290859
Saved in:
2
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
3
Consumer response to online behavioral advertising in a social media context : the role of perceived ad complicity
Ghanbarpour, Tohid
;
Sahabeh, Easa
;
Gustafsson, Anders
- In:
Psychology & marketing
39
(
2022
)
10
,
pp. 1853-1870
Persistent link: https://www.econbiz.de/10013465120
Saved in:
4
Trust the facts : the impact of reviews' written style and subject-focus on peer-to-peer accommodation consumption
Shin, Hhye Won
;
Fan, Alei
;
Wu, Luorong
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 249-276
Persistent link: https://www.econbiz.de/10014633470
Saved in:
5
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
6
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
7
How does mobile social media sharing benefit travel experiences?
Chen, Ye
;
Liu, Yuqing
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
4
,
pp. 841-858
Persistent link: https://www.econbiz.de/10014245657
Saved in:
8
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
9
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
10
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
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