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~person:"Grewal, Dhruv"
~person:"Lusk, Jayson L."
~person:"Wu, Luorong"
~subject:"Service quality"
~subject:"Social Web"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Consumer Behaviour"
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Service quality
Social Web
Consumer behaviour
171
Konsumentenverhalten
171
Experiment
31
USA
26
United States
26
Willingness to pay
25
Zahlungsbereitschaftsanalyse
25
Einzelhandel
24
Retail trade
24
Beziehungsmarketing
21
Relationship marketing
21
Customer satisfaction
16
Kundenzufriedenheit
16
Food
15
Internet marketing
15
Lebensmittel
15
Online-Marketing
15
Dienstleistungsqualität
14
Product labelling
14
Warenkennzeichnung
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12
Rindfleisch
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Online retailing
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Online-Handel
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Theorie
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Eating habit
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Lebensmittelkonsum
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Preismanagement
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Pricing strategy
10
Restaurant industry
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Social web
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23
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Grewal, Dhruv
Lusk, Jayson L.
Wu, Luorong
Han, Heesup
32
Mattila, Anna S.
27
Filieri, Raffaele
22
Hollebeek, Linda D.
20
Prentice, Catherine
20
Loureiro, Sandra Maria Correia
18
Bilgihan, Anil
17
Dwivedi, Yogesh Kumar
16
Balaji, M. S.
15
Flavián Blanco, Carlos
15
Law, Chun Hung Roberts
15
Line, Nathaniel D.
15
Quach, Sara
15
McColl-Kennedy, Janet R.
14
Rather, Raouf Ahmad
14
Rita, Paulo
14
Jang, Soocheong
13
Carlson, Jamie
12
Casaló, Luis V.
12
Gong, Taeshik
12
Gursoy, Dogan
12
Gustafsson, Anders
12
Hanks, Lydia
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Fernandes, Teresa
11
Park, Jungkun
11
Wong, IpKin Anthony
11
Füller, Johann
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Sparks, Beverley
10
Sreejesh, S.
10
Thaichon, Park
10
Xu, Xun
10
Amin, Muslim
9
Ding Hooi Ting
9
Kumar, Jitender
9
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International journal of contemporary hospitality management
3
International journal of hospitality management
2
Journal of marketing research
2
Journal of retailing
2
Journal of service management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Psychology & marketing
1
The journal of consumer marketing
1
The journal of services marketing
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ECONIS (ZBW)
23
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1
Trust the facts : the impact of reviews' written style and subject-focus on peer-to-peer accommodation consumption
Shin, Hhye Won
;
Fan, Alei
;
Wu, Luorong
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 249-276
Persistent link: https://www.econbiz.de/10014633470
Saved in:
2
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
3
How does mobile social media sharing benefit travel experiences?
Chen, Ye
;
Liu, Yuqing
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
4
,
pp. 841-858
Persistent link: https://www.econbiz.de/10014245657
Saved in:
4
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
5
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
6
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
7
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
8
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
9
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
10
The effect of online interaction and trust on consumers' value co-creation behavior in the online travel community
Shen, Han
;
Wu, Luorong
;
Yi, Sitong
;
Xue, Lan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 418-428
Persistent link: https://www.econbiz.de/10012289345
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