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~person:"Groth, Markus"
~person:"Orth, Ulrich R."
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
~subject:"Personality psychology"
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Konsumentenverhalten
Kundenservice
Personality psychology
Emotion
21
Consumer behaviour
10
Persönlichkeitspsychologie
7
Arbeitsverhalten
6
Work behaviour
6
Beziehungsmarketing
4
Customer service
4
Kundenbindung
4
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4
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3
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Arbeitsgruppe
2
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affective commitment
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Groth, Markus
Orth, Ulrich R.
Septianto, Felix
29
Bagozzi, Richard P.
21
Han, Heesup
21
Pham, Michel T.
14
Mattila, Anna S.
13
Kemp, Elyria
12
Loureiro, Sandra Maria Correia
12
Phau, Ian
12
Sarkar, Abhigyan
12
Williams, Patti
12
Prayag, Girish
11
Dufwenberg, Martin
9
Prashar, Sanjeev
9
Ahn, Jiseon
8
Antonetti, Paolo
8
Battigalli, Pierpaolo
8
Grappi, Silvia
8
Hanks, Lydia
8
Jang, Soocheong
8
Kidwell, Blair
8
McGraw, A. Peter
8
Miao, Li
8
Yin, Dezhi
8
Zhang, Han
8
Chebat, Jean-Charles
7
Duhachek, Adam
7
Espinoza Petersen, Francine
7
Garg, Nitika
7
Junaid, Muhammad
7
Ladhari, Riadh
7
Lee, Leonard
7
MacInnis, Deborah J.
7
Ribeiro, Manuel Alector
7
Sar, Sela
7
Siddiqui, Danish Ahmed
7
Wen, Taylor Jing
7
Woosnam, Kyle M.
7
Woosnam, Kyle Maurice
7
Agrawal, Nidhi
6
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Journal of business research : JBR
2
Academy of Management journal : AMJ
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
European journal of marketing
1
European journal of marketing : EJM
1
Human performance
1
Journal of current issues and research in advertising : JCIRA
1
Journal of management & organization : JMO
1
Journal of management : JOM
1
Journal of service management
1
Journal of service research
1
Personnel psychology : a journal of applied research
1
The journal of brand management : an international journal
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ECONIS (ZBW)
15
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15
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date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
3
A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies
Esmaeilikia, Mahsa
;
Groth, Markus
- In:
Journal of management & organization : JMO
28
(
2022
)
6
,
pp. 1280-1300
Persistent link: https://www.econbiz.de/10013428993
Saved in:
4
When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng
;
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
Saved in:
5
Moral decoupling feels good and makes buying counterfeits easy
Orth, Ulrich R.
;
Hoffmann, Stefan
;
Nickel, Kristina
- In:
Journal of business research : JBR
98
(
2019
),
pp. 117-125
Persistent link: https://www.econbiz.de/10012007221
Saved in:
6
Consumers' brand identity complexity : conceptualization and predictive ability
Orth, Ulrich R.
;
Rose, Gregory
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 304-323
Persistent link: https://www.econbiz.de/10011661684
Saved in:
7
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
8
When the going gets tough, the tough keep working : impact of emotional labor on absenteeism
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 615-643
Persistent link: https://www.econbiz.de/10011449606
Saved in:
9
The customer experience of emotional labor
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Wang, Karyn L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 127-151)
.
2013
Persistent link: https://www.econbiz.de/10009661154
Saved in:
10
Nostalgic brands as mood boosters
Orth, Ulrich R.
;
Gal, Steffi
- In:
The journal of brand management : an international journal
19
(
2011/12
)
8
,
pp. 666-679
Persistent link: https://www.econbiz.de/10009576044
Saved in:
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