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Grove, Stephen J
Dorsch, Michael J.
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Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination
Grove, Stephen J
;
FISK, RAYMOND P
;
DORSCH, MICHAEL J
- In:
The Service Industries Journal
18
(
1998
)
3
,
pp. 116-134
Persistent link: https://www.econbiz.de/10010620412
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