//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Grunwald, Guido"
~person:"Patterson, Paul G."
~subject:"Self-assessment"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beschwerdemanagement"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Self-assessment
Beschwerdemanagement
9
Complaint management
9
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
5
Konsumentenverhalten
5
Customer satisfaction
3
Emotion
3
Kundenzufriedenheit
3
Cultural identity
2
Kulturelle Identität
2
Product quality
2
Produktqualität
2
Thailand
2
USA
2
United States
2
anger
2
Beziehungsmarketing
1
Bubbles
1
Cognition
1
Crisis management
1
Cross-cultural management
1
Einzelhandel
1
Gerechtigkeit
1
Hotel industry
1
Hotellerie
1
Interkulturelles Management
1
Justice
1
Kognition
1
Krisenmanagement
1
Prospect Theory
1
Prospect theory
1
Relationship marketing
1
Reputation
1
Retail trade
1
Selbstevaluation
1
Spekulationsblase
1
cross-cultural
1
culture
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Grunwald, Guido
Patterson, Paul G.
McColl-Kennedy, Janet R.
1
Surachartkumtonkun, Jiraporn
1
Published in...
All
Journal of retailing
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->