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~person:"Gunarathne, Priyanga"
~subject:"Consumer behaviour"
~subject:"Inter-firm cooperation"
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Gunarathne, Priyanga
Han, Heesup
10
Behrens, Christiaan
7
Bilotkach, Volodymyr
7
Hyun, Sunghyup Sean
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Li, Jun
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Netessine, Serguei
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Journal of management information systems : JMIS
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When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management information systems : mis quarterly
42
(
2018
)
2
,
pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
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2
Whose and what social media complaints have happier resolutions? : evidence from Twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Journal of management information systems : JMIS
34
(
2017
)
2
,
pp. 314-340
Persistent link: https://www.econbiz.de/10011764483
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