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A longitudinal investigation of customer cooperation in services : the role of appraisal of cooperation behaviors
Zhang, Junzhou
;
Tang, Chuanyi
;
Guo, Lin
;
Xu, Hangjun
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 957-967
Persistent link: https://www.econbiz.de/10011970107
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