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~person:"Gursoy, Dogan"
~subject:"Consumer behaviour"
~subject:"Gesundheitswesen"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
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Search: subject:"Service quality"
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Consumer behaviour
Gesundheitswesen
Qualitätsmanagement
Theorie
Dienstleistungsqualität
13
Service quality
13
Konsumentenverhalten
10
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
6
Relationship marketing
6
Artificial intelligence
3
Künstliche Intelligenz
3
Beschwerdemanagement
2
Complaint management
2
Confidence
2
Customer service
2
Customer-to-customer interactions
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Emotion
2
Innovation adoption
2
Innovationsakzeptanz
2
Kundenservice
2
Perceived betrayal
2
Robot
2
Roboter
2
Service management
2
Services marketing
2
Vertrauen
2
technology acceptance
2
AI robotic devices
1
Airline
1
Anreiz
1
Anthropomorphism
1
Appraisal theory
1
Arbeitszufriedenheit
1
Bangladesch
1
Bangladesh
1
Brand image
1
Brand management
1
Business-before-friendship
1
Customer misbehavior
1
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10
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Gursoy, Dogan
Siciliani, Luigi
47
Bruhn, Manfred
42
Straume, Odd Rune
34
Han, Heesup
33
Propper, Carol
28
Mattila, Anna S.
24
Prybutok, Victor R.
22
Brekke, Kurt R.
21
Gravelle, Hugh
21
Gaynor, Martin
20
McColl-Kennedy, Janet R.
20
Prentice, Catherine
20
Usman, Osly
20
Rahman, Zillur
16
Shahin, Arash
16
Balaji, M. S.
14
Benkenstein, Martin
14
Line, Nathaniel D.
14
Bauer, Hans H.
12
Brekke, Kurt Richard
12
Gong, Taeshik
12
Klaus, Philipp
12
Talib, Faisal
12
Witell, Lars
12
Antony, Jiju
11
Bilgihan, Anil
11
Cutler, David M.
11
Gustafsson, Anders
11
Hanks, Lydia
11
Huckman, Robert S.
11
Jang, Soocheong
11
Marimon, Frederic
11
Sreejesh, S.
11
Wong, IpKin Anthony
11
Cudney, Elizabeth A.
10
McFadden, Kathleen L.
10
Miao, Li
10
Quach, Sara
10
Schreier, Gerhard
10
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International journal of hospitality management
3
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
10
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1
Effects of social interaction flow on experiential quality,
service
quality
and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
4
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
5
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
6
Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms
Xu, Xiaowei
;
Gursoy, Dogan
- In:
Journal of travel and tourism marketing
37
(
2020
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10012289346
Saved in:
7
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
8
Developing a consumer complaining and recovery effort scale
Lu, Lu
;
Gursoy, Dogan
;
Chi, Christina Geng-Qing
;
Xiao, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
5
,
pp. 686-715
Persistent link: https://www.econbiz.de/10011912319
Saved in:
9
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
10
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
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