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~person:"Gustafsson, Anders"
~person:"Kuppelwieser, Volker"
~subject:"Customer satisfaction"
~subject:"EU countries"
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Customer satisfaction
EU countries
Dienstleistung
19
Services
17
Innovation
13
Dienstleistungssektor
11
Service industry
11
Service innovation
8
Dienstleistungsinnovation
7
Innovation management
7
Innovationsmanagement
7
Beziehungsmarketing
6
Relationship marketing
6
Kundenzufriedenheit
5
Betriebliche Wertschöpfung
4
Value creation
4
Consumer behaviour
3
Customer integration
3
Customer service
3
Dienstleistungsmarketing
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenintegration
3
Kundenservice
3
Service quality
3
Services marketing
3
Bibliometrics
2
Bibliometrie
2
Dienstleistungsmanagement
2
Enterprise architecture
2
Environment
2
Literature review
2
Management
2
New product development
2
Produktentwicklung
2
Service
2
Service management
2
Service-Dominant Logic
2
Service-dominant logic
2
Umwelt
2
Unternehmensarchitektur
2
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Gustafsson, Anders
Kuppelwieser, Volker
Rayburn, Steven W.
4
De Jager, Johan W.
3
Femić-Radosavović, Bojana
3
Gouthier, Matthias
3
Jovović, Milorad
3
McColl-Kennedy, Janet R.
3
Rubalcaba-Bermejo, Luis
3
Sharma, Piyush
3
Stauss, Bernd
3
Aksoy, Lerzan
2
Alkire, Linda
2
Anderson, Sidney
2
Barnes, Donald C.
2
Benoit, Sabine
2
Böhmann, Tilo
2
Camacho Ballesta, José A.
2
Choi, Laee
2
Donges, Juergen B.
2
Drake-Brockman, Jane
2
Edvardsson, Bo
2
Eekhoff, Johann
2
Falk, Tomas
2
Franz, Wolfgang
2
Fuest, Clemens
2
Gabbott, Mark
2
Gleitsmann, Sinje
2
Gouthier, Matthias H. J.
2
Gusenbauer, Birgit
2
Guttzeit, Mandy
2
Hadwich, Karsten
2
Hahn, Kathrin
2
Korai, Bernard
2
Krenz, Astrid
2
Langmann, Kristin
2
Lipovina-Božović, Milena
2
Marzocchi, Gian Luca
2
Mende, Martin
2
Messerlin, Patrick A.
2
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Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research
1
The journal of services marketing
1
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ECONIS (ZBW)
5
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1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Beziehungsmaßnahmen als Zusatzdienstleistung : eine empirische Betrachtung des Kundennutzens
Kuppelwieser, Volker
-
2006
Persistent link: https://www.econbiz.de/10003356818
Saved in:
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