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~person:"Gustafsson, Anders"
~person:"Léo, Pierre-Yves"
~source:"econis"
~subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
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30
Service industry
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13
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12
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9
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7
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Gustafsson, Anders
Léo, Pierre-Yves
Bruhn, Manfred
7
Spohrer, James C.
6
Chase, Richard B.
4
Corsten, Hans
4
Harvey, Jean
4
Kieliszewski, Cheryl A.
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Dasu, Sriram
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Snene, Mehdi
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Spath, Dieter
3
Altinay, Levent
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Anderson, Sidney
2
Ashkanasy, Neal M.
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Bryson, John R.
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Burr, Wolfgang
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Casadesús, Martí
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Cots, Santi
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University of Michigan / Business School
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Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Journal of business research : JBR
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University of Michigan Business School management series
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ECONIS (ZBW)
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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2
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
3
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
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