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~person:"Gustafsson, Anders"
~person:"Léo, Pierre-Yves"
~source:"econis"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Gustafsson, Anders
Léo, Pierre-Yves
Brady, Michael K.
5
Izogo, Ernest Emeka
4
McColl-Kennedy, Janet R.
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Söderlund, Magnus
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Journal of business research : JBR
1
Journal of service research
1
The journal of services marketing
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ECONIS (ZBW)
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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