//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Gustafsson, Anders"
~person:"Mattila, Anna S."
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Journal of service management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
4
Service quality
4
Dienstleistungssektor
3
Service industry
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Bundling strategy
2
Customer integration
2
Customer satisfaction
2
Knowledge transfer
2
Kundenintegration
2
Kundenzufriedenheit
2
Leistungsbündel
2
Relationship marketing
2
USA
2
United States
2
Wissenstransfer
2
Automobilzulieferindustrie
1
Automotive industry
1
Automotive supplier industry
1
Betriebliche Wertschöpfung
1
Bibliometrics
1
Bibliometrie
1
Blame attributions
1
Business services
1
Cause-Related Marketing
1
Cause-related marketing
1
Collaborative theorizing
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer behavior
1
Customer orientation
1
Customer requirements
1
Customer service
1
Development theory
1
Empeirical Knowledge
1
Entwicklungstheorie
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Gustafsson, Anders
Mattila, Anna S.
Huang, Wen Hsien
2
Tronvoll, Bård
2
Aslan, Marjan
1
Bloemer, Johanna M.
1
Bradley, Graham L.
1
Crisafulli, Benedetta
1
Edvardsson, Bo
1
Gruber, Thorsten
1
Han, Rachel
1
Hillebrand, Bas
1
Iglesias, Víctor
1
Joosten, Herm
1
Kandampully, Jay
1
Keating, Byron W.
1
Lin, Tzu-da
1
Marshall, Roger
1
Proença, João F.
1
Singh, Jaywant
1
Soares, Raquel Reis
1
Sparks, Beverley
1
Tambyah, Siok Kuan
1
Varela Neira, Concepción
1
Vázquez Casielles, Rodolfo
1
Walle, Steven van de
1
Weber, Karin
1
Wirtz, Jochen
1
Wu, Luorong
1
Xu, Yingzi
1
Zhang, Ting Ting
1
more ...
less ...
Published in...
All
Journal of service management
2
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
2
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->