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~person:"Hale, Dena"
~subject:"Innovationsmanagement"
~subject:"Relationship marketing"
~subject:"Service quality"
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Hale, Dena
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9
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Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
2
Guiding when the consumer is in control : the moderating effect of adaptive selling on the purchase intention of the multichannel consumer
Rippé, Cindy B.
;
Weisfeld-Spolter, Suri
;
Yurova, Yuliya
; …
- In:
The journal of consumer marketing
33
(
2016
)
6
,
pp. 469-478
Persistent link: https://www.econbiz.de/10011629363
Saved in:
3
Service innovation : a comparative study of US and Indian service firms
Thakur, Ramendra
;
Hale, Dena
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10009756185
Saved in:
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