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~person:"Han, Heesup"
~person:"Hyun, Sunghyup Sean"
~person:"Izogo, Ernest Emeka"
~source:"econis"
~subject:"Beziehungsmarketing"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Theory
Dienstleistungsqualität
61
Service quality
61
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
40
Konsumentenverhalten
40
Relationship marketing
30
Hotel industry
15
Hotellerie
15
Airline
11
Fluggesellschaft
11
Holiday behaviour
10
Urlaubsverhalten
10
Emotion
7
Product quality
7
Produktqualität
7
Dienstleistungssektor
6
Gastronomie
6
Luxury goods
6
Luxusgüter
6
Nigeria
6
Restaurant industry
6
Service industry
6
Air transport
5
Customer service
5
Gesundheitstourismus
5
Health tourism
5
Kundenservice
5
Luftverkehr
5
Tourism
5
Tourismus
5
satisfaction
5
Air passenger transport
4
Brand management
4
Confidence
4
Cruise
4
Customer loyalty
4
Hospital
4
Krankenhaus
4
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English
30
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Han, Heesup
Hyun, Sunghyup Sean
Izogo, Ernest Emeka
Bruhn, Manfred
32
Siciliani, Luigi
32
Straume, Odd Rune
31
Brekke, Kurt R.
20
Prentice, Catherine
20
Mattila, Anna S.
17
Benkenstein, Martin
14
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Brekke, Kurt Richard
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Hammerschmidt, Maik
10
Prybutok, Victor R.
10
Quach, Sara
10
Stauss, Bernd
10
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Falk, Tomas
8
Georgi, Dominik
8
Line, Nathaniel D.
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Witell, Lars
8
Bauer, Hans H.
7
Grégoire, Yany
7
Johnson, Lester W.
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Rahman, Zillur
7
Ringle, Christian M.
7
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Journal of travel and tourism marketing
12
International journal of hospitality management
4
International journal of contemporary hospitality management
2
International journal of quality & reliability management
2
Journal of hospitality marketing & management
2
African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
International journal of emerging markets
1
Journal of Contemporary Issues in Business and Government
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Management research review
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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21
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
22
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
23
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
24
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
25
Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
3
,
pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
Saved in:
26
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
27
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
28
The role of effective service provider communication style in the formation of restaurant patrons' perceived relational benefits and loyalty
Kim, Insin
;
Jeon, Sang Mi
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
28
(
2011
)
7/8
,
pp. 765-786
Persistent link: https://www.econbiz.de/10009411364
Saved in:
29
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
30
New or repeat customers : how does physical environment influence their restaurant experience?
Ryu, Kisang
;
Han, Heesup
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 599-611
Persistent link: https://www.econbiz.de/10009130570
Saved in:
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