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~person:"Han, Su-Jin"
~subject:"Emotion"
~subject:"Online retailing"
~subject:"Online-Handel"
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Emotion
Online retailing
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2
Customer service
2
Dienstleistungsqualität
2
Emotional exhaustion
2
Kundenservice
2
Service quality
2
Work behaviour
2
Beziehungsmarketing
1
Consumer behaviour
1
Customer incivility
1
Customer orientation
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Dienstleistungsberufe
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Emotional intelligence
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Gastronomie
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Organizational behaviour
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Perceived organizational support
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Relationship marketing
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Restaurant industry
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Restaurant management
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Service performance
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Service workers
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Stress
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Surface acting
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Tourism employees
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Tourismusberufe
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Han, Su-Jin
Medler-Liraz, Hana
5
Prentice, Catherine
5
Gremler, Dwayne D.
4
Groth, Markus
4
Miao, Li
4
Barnes, Donald C.
3
Bijmolt, Tammo H. A.
3
Delcourt, Cécile
3
Folse, Judith Anne Garretson
3
Gijsenberg, Maarten J.
3
Lohmann, Katja
3
Seger-Guttmann, Tali
3
Shi, Junqi
3
Voorhees, Clay M.
3
Walsh, Gianfranco
3
Wang, Mo
3
Zanger, Cornelia
3
Zhang, Han
3
Ashforth, Blake E.
2
Baker, Thomas L.
2
Bauer, Hans H.
2
Black, William C.
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Collier, Joel E.
2
Deges, Frank
2
Diefendorff, James M.
2
Fernández-Amaya, Lucía
2
Gabriel, Allison S.
2
Garcés-Conejos Blitvich, Pilar
2
Gelbrich, Katja
2
Gong, Taeshik
2
Gouthier, Matthias
2
Gustafsson, Anders
2
Gäthke, Jana
2
Han, Elizabeth
2
Hennig-Thurau, Thorsten
2
Hirche, Christian F.
2
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International journal of contemporary hospitality management
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
2
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1
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
2
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
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