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Journal of business research : JBR
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Consumer-machine relationships in the age of artificial intelligence : systematic literature review and research directions
Pentina, Iryna
;
Xie, Tianling
;
Hancock, Tyler
;
Bailey, …
- In:
Psychology & marketing
40
(
2023
)
8
,
pp. 1593-1614
Persistent link: https://www.econbiz.de/10014338308
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2
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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