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~person:"Hanks, Lydia"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Kundenzufriedenheit
Service quality
Consumer behaviour
14
Gastronomie
14
Konsumentenverhalten
14
Restaurant industry
14
Dienstleistungsqualität
7
Restaurants
5
Social servicescape
4
Viral marketing
3
Virales Marketing
3
restaurants
3
Beziehungsmarketing
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer satisfaction
2
EWOM
2
Information processing theory
2
Relationship marketing
2
Theory
2
social servicescape
2
Altruism
1
Altruismus
1
Attribution
1
COVID-19
1
CSR participation
1
Cause-Related Marketing
1
Cause-related marketing
1
Construal level theory
1
Consumer behavior
1
Coronavirus
1
DINESERV
1
Density
1
Environmental consciousness
1
Ethnic group
1
Ethnische Gruppe
1
Food
1
Food safety
1
Food safety inspection scores
1
Green restaurants
1
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Hanks, Lydia
Jang, Soocheong
17
Line, Nathaniel D.
12
Han, Heesup
9
Mattila, Anna S.
9
Ryu, Kisang
9
Brewster, Zachary W.
7
Kim, Woo Gon
6
Lynn, Michael
6
Namkung, Young
6
Ok, Chihyung
6
Prayag, Girish
6
Song, Hanqun
6
Ha, Jooyeon
5
Jin, Naehyun Paul
5
Kim, Wansoo
5
Qu, Hailin
5
Cheng, Ching-Chan
4
Cho, Meehee
4
DiPietro, Robin B.
4
Huan, Tzung-cheng
4
Hwang, Johye
4
Hyun, Sunghyup Sean
4
Prybutok, Victor R.
4
Susskind, Alex
4
Ahn, Jiseon
3
Azar, Ofer H.
3
Bodvarsson, Örn B.
3
Bonn, Mark Andrew
3
Edvardsson, Bo
3
Ha, Hong Youl
3
Hwang, Jinsoo
3
Kacmar, K. Michele
3
Khan, Mahmood A.
3
Kim, Eojina
3
Kim, Jaewook
3
Kim, Jong-Hyeong
3
Kim, Kyungmin
3
Kimes, Sheryl E.
3
Law, Rob
3
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International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
8
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
3
Boredom-induced switching behavior in the
restaurant
industry
: the mediating role of attachment
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 101-119
Persistent link: https://www.econbiz.de/10011997142
Saved in:
4
The social servicescape : a multidimensional operationalization
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
Saved in:
5
The restaurant social servicescape : establishing a nomological framework
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
74
(
2018
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011924579
Saved in:
6
Birds of a feather donate together : understanding the relationship between the social servicescape and CSR participation
Line, Nathaniel D.
;
Hanks, Lydia
;
Zhang, Lu
- In:
International journal of hospitality management
71
(
2018
),
pp. 102-110
Persistent link: https://www.econbiz.de/10011849621
Saved in:
7
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
8
Hedonic adaptation and satiation : understanding switching behavior in the
restaurant
industry
Line, Nathaniel D.
;
Hanks, Lydia
;
Kim, Woo Gon
- In:
International journal of hospitality management
52
(
2016
),
pp. 143-153
Persistent link: https://www.econbiz.de/10011442851
Saved in:
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