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~person:"Hartmann, Evi"
~person:"Jedraßczyk, Marcel"
~subject:"Relationship marketing"
~type_genre:"Book section"
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Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
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Success factors in logistics outsourcing
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The flexibility of logistics service providers and its impact on customer loyalty : an empirical study
Hartmann, Evi
;
Grahl, Alexander de
- In:
Success factors in logistics outsourcing
,
(pp. 7-51)
.
2011
Persistent link: https://www.econbiz.de/10009313673
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Innovationen durch BPO-Dienstleister im Customer Care : ein kompetenztheoretischer Ansatz
Jedraßczyk, Marcel
- In:
Aktuelle Forschungsfragen im Dienstleistungsmarketing : …
,
(pp. 69-103)
.
2008
Persistent link: https://www.econbiz.de/10003786986
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