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~person:"Hartmann, Michael"
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Hartmann, Michael
Koch, Michael
180
Irlacher, Michael
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Koetter, Michael
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Möslein, Kathrin
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Koch, Cathérine Tahmee
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Kern, Eva-Maria
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Lodefalk, Magnus
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Greß, Stefan
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Koch, Michael F.
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Koch, Michael T.
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Electronic commerce research
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ECONIS (ZBW)
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Importance of the perceived quality of touchpoints for customer journey analysis : evidence from the B2B sector
Koch, Christian
;
Hartmann, Michael
- In:
Electronic commerce research
23
(
2023
)
3
,
pp. 1515-1538
Persistent link: https://www.econbiz.de/10014383044
Saved in:
2
(Un)mind the gap : how organizational actors cope with an identity-strategy misalignment
Wenzel, Matthias
;
Cornelissen, Joep P.
;
Koch, Jochen
; …
- In:
Strategic Organization
18
(
2020
)
1
,
pp. 212-244
Persistent link: https://www.econbiz.de/10012164764
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