//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Hassan, Louise"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"SCHAARSCHMIDT, MARIO"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Digital presence
1
E-Mail
1
E-mail
1
Kundenservice
1
Kundenzufriedenheit
1
Relationship marketing
1
Service quality
1
apology emails
1
employee photographs
1
service failure
1
service recovery
1
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Hassan, Louise
Schaarschmidt, Mario
64
Walsh, Gianfranco
21
Korflesch, Harald F. O. von
16
Ivens, Stefan
11
Bertram, Matthias
8
Christ-Brendemühl, Sonja
5
Könsgen, Raoul
5
Dose, David
3
Evanschitzky, Heiner
3
Homscheid, Dirk
3
Kilian, Thomas
3
Brach, Simon
2
Dahling, Jason J.
2
Hober, Bjoern
2
Höber, Björn
2
Kutsch, Horst
2
BERTRAM, MATTHIAS
1
Dahling, Jason
1
Dahlkötter, Marcel Jan
1
Eberz, Sebastian
1
El Kohli, D.
1
Fettke, Peter
1
Gerz, Matthias
1
Gräßle, Marc
1
Hietschold, Nadine
1
Hoeber, Bjoern
1
Hoffend, Isabella
1
KORTZFLEISCH, HARALD VON
1
Kahle, Christoph
1
Kleinert, Thomas
1
Kortzfleisch, Harald F. O. von
1
Kortzfleisch, Harald Von
1
Kortzfleisch, Harald von
1
Kuk, George
1
Magin, Philipp
1
Manouchehri, Shakib
1
Matheus, Thomas
1
Mergel, Ines
1
Munzel, Andreas
1
more ...
less ...
Published in...
All
Psychology & marketing
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->