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Hause, Emily L.
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Customer service delivery : research and best practices
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Resizing the organization : managing layoffs, divestitures, and closings; maximizing gain while minimizing pain
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Using employee and customer perspectives to improve organizational performance
Brooks, Scott M.
;
Wiley, Jack W.
;
Hause, Emily L.
- In:
Customer service delivery : research and best practices
,
(pp. 52-82)
.
2006
Persistent link: https://www.econbiz.de/10003336351
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The impact of corporate downsizing on employee fulfillment and organizational capability
Wiley, Jack W.
;
Brooks, Scott M.
;
Hause, Emily L.
- In:
Resizing the organization : managing layoffs, …
,
(pp. 108-130)
.
2003
Persistent link: https://www.econbiz.de/10001740864
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