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~person:"He, Zhen"
~type_genre:"Case study"
~type_genre:"Forschungsbericht"
~type_genre:"Konferenzbeitrag"
~type_genre:"Reprint"
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Dienstleistungsqualität
3
Service quality
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Quality management
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Qualitätsmanagement
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Customer satisfaction
1
Dienstleistungssektor
1
Distribution channel
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Einzelhandel
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Garantie
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Hospital costs
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Hospital financing
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Hospital performance
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Supplier relationship management
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Supply chain management
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Vertriebsweg
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Warranty
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channel preference
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customer-perceived service quality
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dual sales channel
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extended warranty
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He, Zhen
Baron, Steve
4
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3
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of quality and service sciences
1
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ECONIS (ZBW)
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1
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
2
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
3
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
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