//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Heijden, Gielis A. H. van der"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Nijssen, E. J."
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
2
Dienstleistungssektor
2
Ideas for improvement
2
Innovation
2
Service industry
2
Service quality
2
Beschwerdemanagement
1
Complaint management
1
Customer satisfaction
1
Customer service
1
Frontline employees
1
Frontline service employees
1
Innovation management
1
Innovationsmanagement
1
Knowledge sourcing
1
Kundenservice
1
Kundenzufriedenheit
1
Learning orientation
1
Recovery service
1
Role conflict
1
Service performance
1
Service portfolio
1
USA
1
United States
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Heijden, Gielis A. H. van der
Nijssen, E. J.
52
Nijssen, E.J.
12
Borgh, Michel van der
9
Jong, Ad de
5
Frambach, R.T.
4
Guenzi, Paolo
4
Schepers, Jeroen J. L.
4
Bommel, Ties van
3
Frambach, Rudolf T.
3
Hillebrand, Bas
3
Agarwal, M.K.
2
Douglas, Susan P.
2
Kemp, Ron
2
Lentz, Patrick
2
Mahieu, Ronald J.
2
Ordanini, Andrea
2
Raassens, Néomie
2
Agarwal, Manoj Kumar
1
Arbouw, Arthur R.
1
Bekkers, M.H.
1
Belanche, Daniel
1
Biemans, W.G.
1
Chakraborty, Swagata
1
Commandeur, Harry R.
1
De Jong, Jeroen P. J.
1
Dijken, Koos A. van
1
Frambach, Ruud T.
1
Gupta, A. K. Sen
1
Haans, Hans
1
Hartman, Diana
1
Herk, Hester van
1
Hulshoff, Henrie͏̈tte E.
1
Lam, Son K.
1
Lamperjee, N.
1
Leiño Calleja, David
1
Lieshout, K.
1
Lieshout, K.F.M.
1
Ligthart, P.E.M.
1
Loon, Saskia A. C. van
1
more ...
less ...
Published in...
All
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of the Academy of Marketing Science
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Innovation in the frontline : exploring the relationship between role conflict, ideas for improvement, and employee service performance
Schepers, Jeroen J. L.
;
Nijssen, E. J.
;
Heijden, Gielis …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
4
,
pp. 797-817
Persistent link: https://www.econbiz.de/10011634067
Saved in:
2
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->