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~person:"Heisig, Peter"
~person:"McAdam, Rodney"
~subject:"Benchmarking"
~subject:"Großbritannien"
~type_genre:"Aufsatz im Buch"
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Benchmarking
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Knowledge management
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Heisig, Peter
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Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
2
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ECONIS (ZBW)
2
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Knowledge
management
implementation in the UK : does size matter?
Moffett, Sandra
;
McAdam, Rodney
;
Humphreys, Paul
-
2011
Persistent link: https://www.econbiz.de/10009716028
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2
Scope of
knowledge
management
for improving performance in call centre service delivery
Pandey, Pushkal
;
Moffett, Sandra
;
McAdam, Rodney
-
2011
Persistent link: https://www.econbiz.de/10009717415
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