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~person:"Heitmann, Mark"
~person:"Matzler, Kurt"
~person:"Shahin, Arash"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
38
Beziehungsmarketing
15
Dienstleistungsqualität
15
Relationship marketing
15
Service quality
15
Verbraucherzufriedenheit
11
Quality management
10
Qualitätsmanagement
10
Consumer behaviour
7
Konsumentenverhalten
7
Measurement
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Messung
7
Kano model
5
Theorie
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Theory
5
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customer satisfaction
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Heitmann, Mark
Matzler, Kurt
Shahin, Arash
Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Huber, Frank
18
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
Bruhn, Manfred
15
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International journal of productivity and quality management : IJPQM
7
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
4
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
2
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism management : research, policies, practice
2
Benchmarking : an international journal ; BIJ
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of services and operations management
1
Journal of management research
1
Journal of marketing research : JMR
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing : an international journal
1
Measuring business excellence : the journal of organizational performance management
1
Sport and tourism : 53st congress 2003, Athens, Greece
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
38
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Selecting new products by the revised ideal ratio : a Kano model approach
Shahin, Arash
;
Nourmohammadi, Ali
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 2052-2067
Persistent link: https://www.econbiz.de/10014380897
Saved in:
3
Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
4
Developing a model for classifying employee behaviour based on job satisfaction and loyalty using gap analysis and loyalty matrix with a case study in the gas industry
Goujani, Afshin Jahanbazi
;
Shahin, Arash
;
Isfahani, Ali Nasr
- In:
International journal of productivity and quality …
27
(
2019
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012054879
Saved in:
5
The effect of price on word of mouth : first time versus heavy repeat visitors
Matzler, Kurt
;
Teichmann, Karin
;
Strobl, Andreas
; …
- In:
Tourism management : research, policies, practice
70
(
2019
),
pp. 453-459
Persistent link: https://www.econbiz.de/10011949903
Saved in:
6
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements : a case study of the presidential elections
Shahin, Arash
;
Mohammadi, Somaye
;
Harsij, Hossein
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10011648831
Saved in:
9
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
10
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
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