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~person:"Helkkula, Anu"
~person:"Horbel, Chris"
~person:"Jonas, Julia M."
~person:"Kohtamäki, Marko"
~person:"Saviano, Marialuisa"
~subject:"Service quality"
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Helkkula, Anu
Horbel, Chris
Jonas, Julia M.
Kohtamäki, Marko
Saviano, Marialuisa
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Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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2
Information asymmetry and co-creation in health care services
Barile, Sergio
;
Saviano, Marialuisa
;
Polese, Francesco
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 205-217
Persistent link: https://www.econbiz.de/10010427965
Saved in:
3
Health care as a worldwide concern : insights on the Italian and Indian health care systems and PPPs from a VSA perspective
Saviano, Marialuisa
;
Parida, Ratri
;
Caputo, Francesco
; …
- In:
EuroMed journal of business
9
(
2014
)
2
,
pp. 198-220
Persistent link: https://www.econbiz.de/10010392789
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