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~person:"Henseler, Jörg"
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Arbeitszufriedenheit
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Bank
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Call centre
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Callcenter
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Dienstleistungsqualität
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Job satisfaction
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Leistungsmotivation
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Performance measurement
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Henseler, Jörg
Bryson, Alex
74
Karatepe, Osman M.
47
Martin, Albert
40
Clark, Andrew E.
37
Bakker, Arnold B.
36
Grund, Christian
32
Sousa-Poza, Alfonso
32
Heywood, John S.
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Siddiqui, Danish Ahmed
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Hanglberger, Dominik
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Oswald, Andrew J.
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Sloane, Peter J.
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Drydakis, Nick
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Blanchflower, David G.
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Burke, Ronald J.
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Green, Francis
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Hamermesh, Daniel S.
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Abun, Damianus
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Vandenberghe, Christian
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Alfes, Kerstin
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Benz, Matthias
18
Hetschko, Clemens
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Pfeifer, Christian
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Cooper, Cary
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Ilmakunnas, Pekka
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Krueger, Alan B.
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Mas, Alexandre
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Theodossiou, Ioannis
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Abid, Ghulam
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Artz, Benjamin
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Böckerman, Petri
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Chadi, Adrian
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Demerouti, Evangelia
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Ferrer-i-Carbonell, Ada
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Fischer, Justina A. V.
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Frey, Bruno S.
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Schaufeli, Wilmar B.
16
Binder, Martin
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Boxall, Peter F.
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Kacmar, K. Michele
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The service industries journal
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ECONIS (ZBW)
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Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
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