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Kundenorientierte Unternehmensführung : Konzept und Anwendung des Net Promoter® Score in der Praxis
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Customer-Relationship-Management-Integration des Net Promoter® Score
May, Uwe
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Asal, Robert
;
Hilmer, Marcus
- In:
Kundenorientierte Unternehmensführung : Konzept und …
,
(pp. 85-101)
.
2010
Persistent link: https://www.econbiz.de/10003981028
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