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~person:"Hoegg, JoAndrea"
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Customer satisfaction
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Dienstleistungsqualität
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Entitativity
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Hoegg, JoAndrea
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Journal of the Academy of Marketing Science
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The impact of a
sales
team
’s perceived entitativity on customer satisfaction
Wang, Chen
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10011844768
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