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~person:"Hogreve, Jens"
~person:"Wu, Shaomin"
~subject:"Beschwerdemanagement"
~subject:"Bibliometrics"
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Beschwerdemanagement
Bibliometrics
Warranty
18
Garantie
16
Theorie
6
Theory
6
Dienstleistungsmarketing
4
Services marketing
4
Consumer behaviour
3
Dienstleistung
3
Dienstleistungsqualität
3
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3
Mathematical programming
3
Mathematische Optimierung
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Multivariate Verteilung
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Asymmetric
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Tail dependence
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(T)
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1985-2008
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Hogreve, Jens
Wu, Shaomin
Chesnokova, Tatyana
2
Suwelack, Thomas
2
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1
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Fließ, Sabine
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Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Journal of retailing
1
Journal of service research : JSR
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
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ECONIS (ZBW)
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1
Understanding money-back guarantees : cognitive, affective, and behavioral outcomes
Suwelack, Thomas
;
Hogreve, Jens
;
Hoyer, Wayne D.
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009423196
Saved in:
2
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
3
Dienstleistungsgarantien : Forschungsstand und Ausblick
Hogreve, Jens
- In:
Aktuelle Forschungsfragen im Dienstleistungsmarketing : …
,
(pp. 189-210)
.
2008
Persistent link: https://www.econbiz.de/10003787040
Saved in:
4
Mit Dienstleistungsgarantien zur Service Excellence
Fließ, Sabine
;
Hogreve, Jens
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 235-254)
.
2007
Persistent link: https://www.econbiz.de/10003595918
Saved in:
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