//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Homburg, Christian"
~person:"Wolf, Cornelia"
~subject:"Customer analysis"
~subject:"Konsumentenverhalten"
~subject:"USA"
~type_genre:"Arbeitspapier"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Customer analysis
Konsumentenverhalten
USA
Beschwerdemanagement
7
Complaint management
7
Beziehungsmarketing
6
Relationship marketing
6
Deutschland
5
Germany
5
Kundenzufriedenheit
3
1992-2002
2
Arbitration
2
Bank marketing
2
Bankmarketing
2
Bundesverband Deutscher Banken
2
Consumer behaviour
2
Customer satisfaction
2
Estimation
2
Kundenanalyse
2
Kundenbindung
2
Ombudsman
2
Ombudsmann
2
Schiedsgerichtsbarkeit
2
Schätzung
2
Verbraucherzufriedenheit
2
Advertising effects
1
Dienstleistungsmanagement
1
Market research
1
Marktforschung
1
Mehrebenenanalyse
1
Multi-level analysis
1
Service management
1
Theorie
1
Theory
1
United States
1
Werbewirkung
1
customer loyalty
1
customer satisfaction
1
ombudsman
1
more ...
less ...
Type of publication
All
Book / Working Paper
5
Type of publication (narrower categories)
All
Arbeitspapier
Working Paper
5
Graue Literatur
4
Non-commercial literature
4
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
3
German
2
Author
All
Homburg, Christian
Wolf, Cornelia
Fürst, Andreas
4
Zaugg, Alexandra Daniela
3
Gubelmann, Patrick
2
Adi, Daniel
1
Bach, Jonas
1
Bauer, Hans H.
1
Bergner, Kai
1
Bijmolt, Tammo H. A.
1
Borean, Alessandro
1
Casado-Díaz, Ana B.
1
Dubois, Julien
1
Falk, Tomas
1
Gallasz-Löwei, Orsolya
1
Gijsenberg, Maarten J.
1
Gildeggen, Rainer
1
Grunwald, Guido
1
Gubelmann, Thomas
1
Halperin, Basil
1
Handrich, Matthias
1
Hirche, Christian F.
1
Ho, Benjamin
1
Hofmann, Andreas
1
Hsu, Yen-chia
1
Huet-Vaughn, Emiliano
1
Iseli, Patrick
1
Kasper, Hans D. P.
1
Koschate, Nicole
1
List, John A.
1
Muir, Ian
1
Muller, Nicholas Z.
1
Más Ruiz, Francisco José
1
Müller, Yvonne
1
Raval, Devesh
1
Rothenberger, Sandra
1
Ruoss, Simon
1
Sahin, Nusret M.
1
Scholl, Barbara
1
Schwab, Pierre-Nicolas
1
Schäfer, Heiko
1
more ...
less ...
Published in...
All
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Reihe: Management-Know-how / M : praxisnah und aktuell
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
2
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
3
Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003371975
Saved in:
4
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
5
Customer recovery : Profitabilität durch systematische Rückgewinnung von Kunden
Homburg, Christian
;
Schäfer, Heiko
-
1999
Persistent link: https://www.econbiz.de/10013430843
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->