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~person:"Homburg, Christian"
~person:"Wolf, Cornelia"
~subject:"Estimation"
~subject:"Konsumentenverhalten"
~subject:"Mehrebenenanalyse"
~type_genre:"Arbeitspapier"
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Estimation
Konsumentenverhalten
Mehrebenenanalyse
Beschwerdemanagement
7
Complaint management
7
Beziehungsmarketing
6
Relationship marketing
6
Deutschland
5
Germany
5
Kundenzufriedenheit
3
1992-2002
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Arbitration
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Bank marketing
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Bankmarketing
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Bundesverband Deutscher Banken
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Consumer behaviour
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Customer analysis
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Customer satisfaction
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Kundenanalyse
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Kundenbindung
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Ombudsman
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Ombudsmann
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Schätzung
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Advertising effects
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Dienstleistungsmanagement
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Multi-level analysis
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Service management
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Theorie
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Theory
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USA
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customer loyalty
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customer satisfaction
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Homburg, Christian
Wolf, Cornelia
Fürst, Andreas
4
Zaugg, Alexandra Daniela
3
Gubelmann, Patrick
2
Adi, Daniel
1
Bach, Jonas
1
Bauer, Hans H.
1
Bergner, Kai
1
Bijmolt, Tammo H. A.
1
Borean, Alessandro
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Dubois, Julien
1
Falk, Tomas
1
Gallasz-Löwei, Orsolya
1
Gijsenberg, Maarten J.
1
Grunwald, Guido
1
Gubelmann, Thomas
1
Handrich, Matthias
1
Hirche, Christian F.
1
Hofmann, Andreas
1
Iseli, Patrick
1
Koschate, Nicole
1
Müller, Yvonne
1
Raval, Devesh
1
Rothenberger, Sandra
1
Ruoss, Simon
1
Scholl, Barbara
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Schwab, Pierre-Nicolas
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Standop, Dirk
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
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ECONIS (ZBW)
4
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
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2
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
3
Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003371975
Saved in:
4
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
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