Dobrzykowski, David D.; Hong, Paul C.; Soon Park, Jong - In: Benchmarking: An International Journal 19 (2012) 4/5, pp. 567-584
Purpose – The purpose of this study is to explore four integrative supply chain practices – customer information technology (IT) integration, supplier IT integration, customer collaboration, and supplier collaboration – using a service‐dominant logic (SDL) lens to inform their...