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~person:"Horbel, Chris"
~subject:"Großbritannien"
~subject:"Innovation"
~subject:"Messung"
~type_genre:"Case study"
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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ECONIS (ZBW)
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Identifikation von Servicelücken bei Dienstleistungsunternehmen : die Anwendung des ISL-Ansatzes am Beispiel einer multifunktionalen Sportanlage
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 287-303)
.
2007
Persistent link: https://www.econbiz.de/10003595993
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