//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Hsu, Cathy H. C."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Zufriedenheit"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungsqualität
9
Service quality
9
China
5
Consumer behaviour
5
Konsumentenverhalten
5
Beschwerdemanagement
4
Beziehungsmarketing
4
Complaint management
4
Relationship marketing
4
Holiday behaviour
3
Urlaubsverhalten
3
Acculturation
2
Dienstleistungssektor
2
Hotel industry
2
Hotellerie
2
International tourism
2
Internationaler Tourismus
2
Package tour
2
Pauschaltourismus
2
Service industry
2
Anforderungsprofil
1
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Behavioral intention
1
Betriebsklima
1
Big event
1
Chinese
1
Chinese (People)
1
Chinese consumers
1
Chinesen
1
Cruise
1
Customer retention
1
Customer service
1
Employee innovative behavior
1
Experiments
1
External service recovery
1
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Hsu, Cathy H. C.
Oswald, Andrew J.
173
Clark, Andrew E.
144
Stutzer, Alois
138
Frey, Bruno S.
124
Blanchflower, David G.
121
Powdthavee, Nattavudh
100
Bryson, Alex
96
Helliwell, John F.
87
Welsch, Heinz
83
Han, Heesup
79
Graham, Carol
64
Wolfers, Justin
64
Bjørnskov, Christian
63
Homburg, Christian
63
Knabe, Andreas
60
Akay, Alpaslan
59
Wagner, Gert G.
59
Ferrer-i-Carbonell, Ada
58
Fischer, Justina A. V.
56
Senik-Leygonie, Claudia
56
Stevenson, Betsey
54
Frijters, Paul
52
Proto, Eugenio
52
Easterlin, Richard A.
51
Karatepe, Osman M.
51
Binder, Martin
50
Headey, Bruce
48
Becchetti, Leonardo
47
Sousa-Poza, Alfonso
46
Siddiqui, Danish Ahmed
45
Chadi, Adrian
44
Hetschko, Clemens
44
D'Ambrosio, Conchita
42
Wang, Shun
42
Nikolova, Milena
41
Schöb, Ronnie
41
Dreher, Axel
40
Praag, Bernard M. S. van
40
Dolan, Paul
39
Huang, Haifang
39
more ...
less ...
Published in...
All
Journal of travel and tourism marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Beyond a single firm and internal focus service failure/recovery : multiple providers and external service recoveries
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10012794781
Saved in:
2
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
3
Resident attribution and tourist sStereotypes
Hsu, Cathy H. C.
;
Chen, Nan
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
4
,
pp. 489-516
Persistent link: https://www.econbiz.de/10012053039
Saved in:
4
A casino-induced satisfaction of needs : scale development and its relationship with casino customer loyalty
Tsai, Henry
;
Hsu, Cathy H. C.
;
Lee, Louisa Yee-Sum
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 986-1000
Persistent link: https://www.econbiz.de/10011758768
Saved in:
5
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
6
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
7
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
8
Customer experiences with economy hotels in China : evidence from mystery guests
Huang, Songshan
;
Liu, Zhaoping
;
Hsu, Cathy H. C.
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 266-293
Persistent link: https://www.econbiz.de/10010396191
Saved in:
9
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
Saved in:
10
Tour guide performance and tourist satisfaction: a study of the package tours in Shanghai
Huang, Songshan Sam
;
Hsu, Cathy H. C.
;
Chan, Andrew
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 3-33
Persistent link: https://www.econbiz.de/10003968130
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->