Hsu, Vernon N.; Xu, Susan H.; Jukic, Boris - In: Manufacturing & Service Operations Management 11 (2009) 3, pp. 375-396
This paper proposes a resource allocation and pricing mechanism for a service system that serves multiple classes of jobs within an organization. Each class of service request is subject to a class-dependent quality of service (QoS) guarantee on the expected delay bound, which may be imposed by...