Kabadayi, Sertan; Hu, Kejia; Lee, Yuna; Hanks, Lydia; … - In: Journal of Service Management 31 (2020) 5, pp. 953-977
Purpose: Caring for older adults is an increasingly complex and multi-dimensional global concern. This article provides a comprehensive definition of the older adult care experience and discusses its key components to help practitioners deliver older adult-centered care to maximize well-being...