//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Hu, Kejia"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Call-centers"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
1
Call centre
1
Callcenter
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Kundenservice
1
Kundenzufriedenheit
1
Quality management
1
Qualitätsmanagement
1
Relationship marketing
1
Service quality
1
call centers
1
customer services
1
empirical operations management
1
first-contact resolution
1
retrials
1
service speed and quality
1
structural model
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Hu, Kejia
Whitt, Ward
11
Ibrahim, Rouba
5
Jouini, Oualid
4
L'Ecuyer, Pierre
4
Mandelbaum, Avishai
4
Armony, Mor
3
Koole, Ger
3
Koole, Ger M.
3
Stolletz, Raik
3
Barth, Wolfgang
2
Bassamboo, Achal
2
Bhulai, Sandjai
2
Burks, Stephen V.
2
Cowgill, Bo
2
Dallery, Yves
2
Gurvich, Itai
2
Hoffman, Mitchell
2
Housman, Michael
2
Legros, Benjamin
2
Manitz, Michael
2
Oster, Emily
2
Pot, Auke
2
Read, Brendan
2
Roubos, Alex
2
Steinberg, Bryce Millett
2
Abdullateef, Aliyu Olayemi
1
Afèche, Philipp
1
Ak, Zeynep
1
Akan, Mustafa
1
Akşin, Zeynep
1
Allon, Gad
1
Ang, Soon
1
Anopchenko, Tatiana
1
Applegarth, Michael
1
Araghi, Mojtaba
1
Atlason, Júlíus
1
Baakil, Driss
1
Baron, Opher
1
Bar{\i}\c{s} Ata
1
Bergevin, Réal
1
more ...
less ...
Published in...
All
Manufacturing & service operations management : M & SOM
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding customer retrials in
call
centers
: preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->