de Salas, Kristy; Lewis, Ian J.; Huxley, Craig - In: Business Process Management Journal 23 (2017) 2, pp. 425-447
Purpose Small- and medium-sized enterprises (SMEs) exhibit limited understanding of their business processes. This lack … overwhelmed by the need to understand business processes within their organisations. Published literature and the case study … experience both suggest that medium-sized entities have difficulty understanding their business processes. …