Lin, Yong; Luo, Jing; Ieromonachou, Petros; Rong, Ke; … - In: Industrial Management & Data Systems 119 (2019) 2, pp. 292-316
Purpose: The purpose of this paper is to provide implementation insights and implications regarding the strategic orientations of servitization by testing its impacts on firm performance, including financial performance and customer service performance. Design/methodology/approach: Empirical...