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~person:"Ingelsson, Pernilla"
~subject:"2005-2005"
~subject:"Dienstleistungsqualität"
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2005-2005
Dienstleistungsqualität
Customer value
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customer value
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Ingelsson, Pernilla
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
McColl-Kennedy, Janet R.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Le Nguyen Hau
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Pham Ngoc Thuy
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Sesé, F. Javier
3
Sweeney, Jillian C.
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Tang, Chuanyi
3
Aflaki, Sam
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Ahn, Jiseon
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Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
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Chang, Hong-Sheng
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Cheung, Fung Yi Millissa
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Chon, Kaye
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Danaher, Tracey S.
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Dandis, Ala' Omar
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Dedeoğlu, Bekir Bora
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Edvardsson, Bo
2
El-Adly, Mohammed Ismail
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Eriksson, Maria
2
Gil Saura, Irene
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Guth, Clemens
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Hallikas, Jukka
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Hao, Fei
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Hasan, Abdulla Al-Towfiq
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Helkkula, Anu
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Hogan, Suellen J.
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Hollebeek, Linda D.
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Immonen, Mika
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Itani, Omar S.
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Iyer, Pramod
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Melero-Polo, Iguácel
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International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
2
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Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
2
Building an organizational culture when delivering commercial experiences : the leaders' perspective
Eriksson, Maria
;
Ingelsson, Pernilla
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 229-244
Persistent link: https://www.econbiz.de/10011587135
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