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~person:"Islam, Jamid Ul"
~subject:"Dienstleistungsqualität"
~type:"article"
~type_genre:"Aufsatz im Buch"
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The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
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