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~person:"Izogo, Ernest Emeka"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
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Beziehungsmarketing
Service quality
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Nigeria
4
Relationship marketing
4
Telecommunications
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Telecommunications industry
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Telekommunikation
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Telekommunikationssektor
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Customer commitment
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Dienstleistungssektor
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Service industry
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Service reliability
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Attitudinal loyalty
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Service assurance
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Affective commitment
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Continuance commitment
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Customer loyalty
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Customer switching
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Services
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Telecom service
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Telecom services
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customer satisfaction
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Izogo, Ernest Emeka
Meel, Dr. Pankaj
4
Negi, Rakshit
4
Akroush, Mamoun N.
3
Keuper, Frank
3
Peitz, Martin
3
Quach, Sara
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Schütt, Florian
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Thaichon, Paramaporn
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Abd-Elrahman, Abd-Elrahman Hassanein
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Alwahaishi, Saleh
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Asongu, Simplice
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Mohammed Ali, Shebin
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2
Petter, Stacie
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Pick, Doreén
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Rahul, T.
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Rai, Arun
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Rajendran, G.
2
Saroha, Rituraj
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Sesé, F. Javier
2
Shokouhyar, Sajjad
2
Siddiqui, Danish Ahmed
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Talmor, Eli
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African journal of business and economic research : AJBER
1
International journal of quality & reliability management
1
Journal of retailing and consumer services
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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1
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
2
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
3
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
4
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
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