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~person:"Izogo, Ernest Emeka"
~subject:"Dienstleistungsqualität"
~subject:"Mobiltelefon"
~subject:"Privatization"
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Dienstleistungsqualität
Mobiltelefon
Privatization
Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Nigeria
4
Relationship marketing
4
Service quality
4
Telecommunications
4
Telecommunications industry
4
Telekommunikation
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Telekommunikationssektor
4
Customer commitment
3
Dienstleistungssektor
3
Service industry
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Service reliability
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Service assurance
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Affective commitment
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Continuance commitment
1
Customer loyalty
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Customer switching
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Services
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Telecom service
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customer satisfaction
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Izogo, Ernest Emeka
Chong, Alberto
7
Galdo, Virgilio
7
Degeorge, François
6
Genakos, Christos
6
Li, Wei
6
Valletti, Tommaso M.
6
Xu, Lixin Colin
6
Jenter, Dirk
5
Moel, Alberto
5
Tufano, Peter
5
From, Johan
4
Meel, Dr. Pankaj
4
Molz, Rick
4
Parker, Philip M.
4
Röller, Lars-Hendrik
4
Schrage, Burkhard N.
4
Torero, Máximo
4
Vaaler, Paul M.
4
Viani, Bruno E.
4
Welch, Theodora
4
Brown, Allan
3
Czajkowski, Mikołaj
3
Eliassen, Kjell A.
3
Florio, Massimo
3
Grubb, Michael D.
3
Hörnig, Steffen
3
Lawrence, Stewart
3
Mitomo, Hitoshi
3
Negi, Rakshit
3
Osborne, Matthew
3
Pascó Font, Alberto
3
Peitz, Martin
3
Quach, Sara
3
Rahul, T.
3
Schütt, Florian
3
Sharma, Umesh
3
Sobolewski, Maciej
3
Thaichon, Paramaporn
3
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African journal of business and economic research : AJBER
1
International journal of quality & reliability management
1
Journal of retailing and consumer services
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
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2
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
3
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
4
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
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