Ueno, Koji; Ritter, Lacey J.; Ingram, Randi; Jackson, … - In: Equality, Diversity and Inclusion: An International Journal 42 (2022) 2, pp. 210-227
Purpose The authors aimed to identify the nature of customer harassment against lesbian, gay, bisexual, transgender, and queer (LGBTQ) workers. Design/methodology/approach The authors analyzed data from in-depth interviews with 30 LGBTQ service workers in the United States who had recently...