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~person:"Jacob, Céline"
~person:"Kwortnik, Robert J."
~subject:"Dienstleistungsqualität"
~subject:"Tipping"
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Dienstleistungsqualität
Tipping
Tipping behaviour
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Jacob, Céline
Kwortnik, Robert J.
Lynn, Michael
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International journal of hospitality management
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ECONIS (ZBW)
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1
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
2
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
3
The effect of employees' verbal mimicry on tipping
Jacob, Céline
;
Guéguen, Nicolas
- In:
International journal of hospitality management
35
(
2013
),
pp. 109-111
Persistent link: https://www.econbiz.de/10010225841
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