Keshavarz, Yousef; Aziz, Yuhanis Abdul; Jamshidi, Dariyoush - In: International Journal of Tourism Cities 5 (2019) 2, pp. 270-287
Purpose: The purpose of this paper is to follow a comparative framework to investigate the effects of outcome quality on loyalty through the mediating role of perceived value in four-star hotels and five-star hotels. Design/methodology/approach: Following a review of the literature, some...