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Jansen, Karen J.
Grandey, Alicia
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Organizational Behavior and Human Decision Processes
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Is "service with a smile" enough? Authenticity of positive displays during service encounters
Grandey, Alicia A.
;
Fisk, Glenda M.
;
Mattila, Anna S.
; …
- In:
Organizational Behavior and Human Decision Processes
96
(
2005
)
1
,
pp. 38-55
Persistent link: https://www.econbiz.de/10005431034
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