Jayaram, Jayanth; Choon Tan, Keah; Laosirihongthong, Tritos - In: Benchmarking: An International Journal 21 (2014) 5, pp. 690-712
Purpose – The purpose of this paper is to examine the direct influence of three types of operations management practices, namely total quality management (TQM), lean manufacturing (LEAN), and supply chain management (SCM) on operational performance. Design/methodology/approach – Cluster...