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Dienstleistungsqualität
3
Service quality
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Consumer behaviour
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Customer service
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Konsumentenverhalten
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Kundenservice
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Arbeitskräfte
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Arbeitszufriedenheit
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Betriebliches Bildungsmanagement
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Bibliometrics
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Bibliometrie
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Dienstleistung
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Dienstleistungssektor
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Emotion
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Emotionales Verhalten
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Employer-provided training
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Human Resource Management
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Job satisfaction
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Kundenbetreuung
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Kundenmanagement
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Leistungsmotivation
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Management
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Personalmanagement
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Sales behaviour
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Service employees
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Service industry
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Soziale Kompetenz
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Verbraucherverhalten
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Verkaufsverhalten
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employee engagement
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human resources
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service excellence
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service leadership
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Jerger, Christina
Siciliani, Luigi
73
Propper, Carol
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Bruhn, Manfred
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Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
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Gravelle, Hugh
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Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
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Usman, Osly
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Figlio, David N.
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Edvardsson, Bo
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Kane, Thomas J.
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Van Reenen, John
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Knechel, W. Robert
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Gaynor, Martin
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Grabowski, David C.
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Gruber, Jonathan
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Li, Chan
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Sharma, Piyush
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Sparks, Beverley
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Das, Jishnu
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Kain, John F.
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Balaji, M. S.
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Michas, Paul N.
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Zhang, Min
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Benkenstein, Martin
18
Chi, Wuchun
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Gil Saura, Irene
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Lisic, Ling Lei
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Omer, Thomas C.
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Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
The service industries journal
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ECONIS (ZBW)
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1
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
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2
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
3
Customer service recovery : the challenge of misbehavior in service encounters
Jerger, Christina
- In:
Aktuelle Aspekte in der Dienstleistungsforschung : [im …
,
(pp. 119-143)
.
2015
Persistent link: https://www.econbiz.de/10010469029
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